CTV Ottawa's Joanne Schnurr went undercover to find out how well the capital of Canada could provide services in both official languages.
According to Canada's Commissioner of Official Languages Ottawa businesses don't fair too well.
"I've found it's easier to get an English menu in Barcelona than it is to get a French menu in Ottawa," said language commissioner Graham Fraser.
Fraser is particularly interested in how comfortable French-speaking Canadians or tourists are with spending time in Ottawa.
So CTV Ottawa's investigative team scoured the city with a tiny camera hidden inside a pen.
The team went into six restaurants requesting a French menu and none of them could provide one.
Gatineau residents Michel and Micheline Brassard were not surprised by the find. They say service in both languages should be a priority for businesses.
The team did find, however, that wherever they went there was someone on staff who could understand French or if they couldn't speak it, would try to find someone who could.
At one of the stops, a tourist from Lyon, France said this is a city where you have to speak some English to get around. He was with a friend from Montreal who was surprised to find Ottawa wasn't as bilingual as he thought.
At Tucker's Marketplace, a restaurant located in the Byward Market, the manager admits he sacrifices French for the more experienced server when hiring his staff.
"If they're English-speaking only, unfortunately I want to have the best servers possible," said Serge Morin.
Officials with Ottawa Tourism say they get some complaints about the issue.
"Occasionally we've had comments about French-language services," said Jantine Van Kregten. "But not the number one issue we hear about."
One tourist told our team he is okay with the level of service he received and that it is a good opportunity to practice his English.
With a report from CTV Ottawa's Joanne Schnurr
