One person is dead and another is in critical condition in hospital after an early morning fire at a south-Ottawa highrise apartment building. The fire has left an estimated 30 people homeless on Christmas Eve. 

The North American Aerospace Defense Command, or NORAD, tracks Santa's progress every Christmas Eve. We know he's already visited parts of Asia and Australia. Find out where he is headed next. 

A Christmas Eve fire closed roads in the Bronson area for about two hours. Gladstone between Bronson at Somerset and Bronson and Gladstone have since been reopened. 

One person is in serious condition in hospital after a head-on crash involving two vehicles on Highway 17 near Renfrew. The highway reopened at 1 p.m. 

Environment Canada says Rudolph will need some "de-icing" before Santa and his reindeer make their way through much of Ontario, as freezing rain is expected to fall in parts of the province on Christmas Eve. 

Canadians will likely hit the malls in droves on Boxing Day, but a growing number of consumers are making their purchases online this year, say stores and analysts. 

The Children's Hospital of Eastern Ontario is offering parents tips to steer clear of the emergency department this holiday season.

CTV Ottawa now provides network programming in High Definition.

Longtime CTV Ottawa anchor Max Keeping is stepping down after more than 30 years behind the anchor desk. Veteran CTV national reporter Graham Richardson will take his place as co-anchor with Max's longtime partner Carol Anne Meehan.   comments(77)

CTV Ottawa's Vanessa Lee goes undercover scouring the city for the best and worst customer experiences. Watch hidden camera video, share your stories and learn what to do when customer service goes horribly wrong.

Are you sick and tired of your job? Is it time to change careers? Find out the best ways to go about making a career shift. Get the resources you need and share your stories!